FAQ

Frequently Asked Questions

Brand

What is DISCOSEXUAL?

DISCOSEXUAL is a lifestyle brand founded by Isaiah Garrett in 2016 when he began a series of recurring parties celebrating disco culture. After the party's second edition, the apparel brand ("DISCOSEXUAL New York") was launched. "The World of DISCOSEXUAL" is a title which is used often to refer to the DISCOSEXUAL brand in its entirety (including events and fashion).

 

Who designs for DISCOSEXUAL New York?

Isaiah Garrett is the Creative Director of DISCOSEXUAL New York. He designs the collections based on the same concepts and culture that has been the foundation for DISCOSEXUAL events and remains consistent throughout the brand.

 

How can I find out more information about DISCOSEXUAL events?

The best way to keep up with all things DISCOSEXUAL is to join the DISCOSEXUAL mailing list. You can do so on the homepage or by placing an order.

 

Orders

Does DISCOSEXUAL New York ship internationally?

We do! Upon completing your order, select your country from the menu when filling out your details. If your country is listed, we currently ship there. If your country is missing from the list, we do not ship to your location at this time. 

Items shipped internationally (outside of the United States) may be subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import. These fees are not included in the cost of your order and therefore cannot be reimbursed by DISCOSEXUAL New York. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

 

What is DISCOSEXUAL New York's Return/Exchange Policy?

All merchandise purchased from DISCOSEXUAL New York is final sale. We do not accept returns or exchanges. We also do not accept order cancelations or changes to an order once it has been placed. Please check the measurements provided for each item before placing your order. Most DISCOSEXUAL New York products feature unisex sizing; these garments may run slightly smaller for men and slightly larger for women. Please refer to each product's description for specific information regarding fit and measurements. If you have any questions or concerns regarding our products or your order, please do not hesitate to contact us at discosexualnewyork@gmail.com.

 

What if I need to cancel or change an order?

Since order fulfillment begins shortly after an order is received and all sales are final. Orders can not be canceled, changed or modified once they have been placed. Please carefully review all order information before submitting your order.

 

How long does it take for an order to be fulfilled once it's placed?

Order fulfillment typically takes an average of 3-5 business days (not including shipping times). Please note: To guarantee superior quality, most items are made to order and some items require additional processing time. You will receive a notification once your order has been shipped with tracking information.

On the rare occasion that an item in your order is placed on backorder, you will receive an email with an updated, estimated fulfillment date.

We are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays or transfers from USPS to international mail carriers.